Privacy Policy

1. Who we are

Call Kudu is an AI-powered phone assistant that helps businesses answer calls, handle common questions, and capture bookings. This website (callkudu.co.za) and the Call Kudu application (app.callkudu.co.za) are operated by Paradise Node (Pty) Ltd ("Call Kudu", "we", "us", or "our").

For privacy-related questions or requests, contact us at support@callkudu.co.za.

2. What this policy covers

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you:

• Visit our marketing website;
• Sign up for our pilot programme or contact us;
• Create or use a Call Kudu business account; or
• Call a business that uses Call Kudu as its AI phone assistant.

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African law.

3. Information we collect

Website and pilot sign-up

• Name and email address when you submit the pilot interest form;
• Technical data such as browser type, device information, IP address, and pages visited.

Business account holders

• Account details such as name, email address, business name, and login credentials;
• Configuration data you provide, including business hours, FAQs, booking rules, and assistant settings;
• Billing and subscription information where applicable.

Callers to businesses using Call Kudu

• Phone numbers, call metadata (date, time, duration), call recordings, and transcripts;
• Information callers share during a conversation, such as names, booking details, or questions asked;
• Voice data processed by our AI systems to understand and respond to callers.

4. How we use personal information

We use personal information to:

• Provide, operate, maintain, and improve Call Kudu;
• Answer incoming calls on behalf of our business customers using AI automation;
• Create bookings, send notifications, and sync with connected calendars where configured;
• Respond to support requests, pilot enquiries, and account-related communications;
• Monitor service quality, troubleshoot issues, prevent abuse, and protect security;
• Comply with legal obligations and enforce our terms.

We do not sell personal information. We process caller information on behalf of our business customers, who remain responsible for their own customer communications and lawful use of the platform.

5. Legal basis for processing

Under POPIA, we rely on one or more of the following grounds, depending on the context:

• Performance of a contract with a business customer or steps taken at your request before entering a contract;
• Legitimate interests in operating a secure, reliable AI phone assistant platform;
• Consent, where required—for example, when you submit a pilot sign-up form or opt in to marketing;
• Compliance with legal obligations.

6. Sharing of information

We may share personal information with:

• Service providers that help us deliver the platform, such as cloud hosting, telephony, email, payment, and AI processing providers;
• The business customer whose Call Kudu assistant handled a caller's interaction;
• Professional advisers, regulators, or law enforcement where required by law or to protect rights and safety.

Where information is transferred outside South Africa, we take reasonable steps to ensure appropriate safeguards are in place, consistent with POPIA requirements.

7. Retention

We retain personal information only for as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. Call recordings, transcripts, and account data are retained according to the business customer's account settings and our operational requirements.

8. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Subject to POPIA, you may have the right to request access to, correction of, or deletion of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent.

If you are a caller to a business using Call Kudu, please contact that business directly for requests relating to your interaction. You may also contact us at support@callkudu.co.za, and we will assist where appropriate.

If you believe your rights have been infringed, you may lodge a complaint with the Information Regulator (South Africa).

10. Cookies and analytics

Our website may use essential cookies required for basic functionality. We may also use analytics tools to understand how visitors use the site. Where non-essential cookies are used, we will provide appropriate notice and choices where required by law.

11. Children

Call Kudu is intended for business use and is not directed at children. We do not knowingly collect personal information from children under 18 without appropriate consent.

12. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will indicate when it was last revised. Material changes will be posted on this website.